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Shipping & Returns

 

Shipping

We use Fedex to ship all orders in North America. If you would like us to use Canada Post/USPS, please let us know in the comments section.

All countries outside of North America can purchase Cocoon Apothecary products through www.mintandberry.com.

Canada: All orders of $70 or more receive free shipping. All other orders pay a flat fee of $8.00.

United States: All orders of $100 or more receive free shipping. All other orders pay a flat fee of $12.00. This does not include any applicable duties.

United Kingdom: Determined at checkout.

Returns Policy

You may return any items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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